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New seamless service improves patient transport 19 April 2024 Several teams across HSS have been working to deliver a system flow and reform program for the WA health system to help address the underlying causes of ambulance ramping. The new Patient Transport Coordination Hub (PaTCH) provides a seamless service for patients requiring non-emergency transport between health care facilities. First piloted at East Metropolitan Health Service (EMHS) late last year to coordinate transfers originating from EMHS hospitals, PaTCH has now been fully rolled out at EMHS health facilities and Perth Children’s Hospital. As of March 2024, it is being progressively rolled out at North Metropolitan Health Service facilities (Sir Charles Gairdner Hospital, Osborne Park Hospital, King Edward Memorial Hospital and Graylands Hospital). South Metropolitan Health Service sites are scheduled to go live in May 2024. The Hub allows dedicated PaTCH staff to easily ... -
A full complement of Board members 27 March 2024 It’s very exciting to be starting 2024 with a full complement of Board members, for the first time since late 2021. The HSS Board enables us to better deliver on what matters – supporting our customers to provide excellent healthcare so that we can work to achieve our vision of ‘great services, valued partner, healthy Western Australians’. We’d like to introduce three recently appointed Board members. Dr Aron Chakera Dr Chakera is a Renal Physician and co-lead for transplantation at Sir Charles Gairdner Hospital, one of the two kidney transplant units in WA. In addition to his clinical roles, he established the Translational Renal Research Group at Harry Perkins Institute for Medical Research in 2013 and was appointed Director of Research for the Sir Charles Gairdner and Osborne Park Health Care Group in 2015. Mr Giles Nunis Mr Giles Nunis is currently the E... -
The Patient Journey: Luke’s story 27 March 2024 Living in Perth, we’ve all most likely had at least one personal experience with some aspect of the WA Health System. Our own individual patient journeys have travelled through the interconnected pathways of the customers we work for, and services we provide, each day. Luke Senior, Acting Manager of the Contact Centre, shares his family’s story. Through working at HSS for nearly 10 years in Employee Services and Customer Experience, Luke has had a lot of first-hand dealings with many WA Health employees. “Over the years I’ve worked with a lot of nurses, doctors, orderlies, and many other Health employees, to whom we provide a fantastic service for,” he said. “And by good fortune, I’ve never had to spend much time as a patient in our public hospitals, seeing their work in action first-hand. However that changed late last month.” In January t... -
Award winners for ‘Excellence in Workplace Wellbeing and Culture’ 08 December 2023 HSS won the category ‘Excellence in Workplace Wellbeing and Culture’ at the 2023 WA Health Excellence Awards, in recognition of our culture and engagement journey over the last several years. In 2017, an organisation-wide survey was conducted to determine our baseline culture. The survey compared the organisation with results from companies across the world which revealed HSS was among the lowest 10 per cent of all participating organisations. Significant changes were required to turn these results around and provide a better workplace for our employees. The HSS Culture and Engagement Journey has meant a refresh of our values, developing a cultural strategy, and transforming HSS’ initiatives. In under five years, there has been significant improvements to our culture in all 12 indices. In 2023 our employee engagement score was the highest across the WA health system. Wh... -
Partnership to deliver dynamic ICT services to the WA health system 23 November 2023 Providing ICT services to WA Health is one of the remits of HSS, and we’ve just extended a key ICT services partnership for a further five years with industry-leading cybersecurity, cloud and high-performance computing giant, Atos. Since first partnering in 2018, HSS and Atos have facilitated several major WA Health projects, including migrating approximately 1,000 clinical and corporate applications to the Atos hybrid cloud, as well as legacy ICT infrastructure and records under the State's GovNext-ICT framework and HealthNext project. HSS Chief Information Officer, Jonathan Smith, said, “Together, we have already successfully delivered the largest application re-platforming program undertaken by WA Health, which was completed successfully and met government requirements in terms of security and compliancy. “We are looking forward to continuing our work with Atos to ...
Last Updated:
07/10/2024