Supporting new services at Geraldton Health Campus

The activation of new clinical services at Geraldton Health Campus marks a significant milestone in the hospital's $192 million redevelopment and an important step forward for healthcare in the Mid-West.

For HSS, it is also a practical example of our Strategy 2026-29 in action.

Working in partnership with WA Country Health Service (WACHS), HSS provided digital and operational support to help transition newly completed facilities into clinically ready environments. The redevelopment delivered a new Emergency Department, Intensive Care Unit, Acute Psychiatric Unit and Community Mental Health facilities, all now operating from purpose-built spaces designed to meet the growing healthcare needs of the region.

“Thank you to Health Support Services (HSS) for their ongoing digital and operational support throughout the redevelopment journey. The successful delivery of this project is a testament to the collaboration, expertise and commitment of teams right across WA Health," said Executive Director Commissioning, Chris How. 

At the heart of HSS's new strategy is our commitment to Partnering for Health, and the Geraldton Health Campus Redevelopment is a strong example of what that looks like in practice.

Following construction handover, HSS worked closely with WACHS to coordinate the activities required to safely activate the new clinical environments. This included support across clinical applications, network infrastructure, end-user technologies, medical device integration, ICT-enabled building systems, operational readiness planning and governance. HSS also supported integrated testing, patient journey validation and readiness assessments to help ensure services could transition safely and effectively.

HSS support extended beyond technology and operational readiness. Our Employee Services WACHS Recruitment team contributed through targeted recruitment initiatives, establishing a talent register and expediting onboarding.

Complementing WACHS’ successful recruitment to support the expanded service NurseWest also increased its support to Geraldton Health Campus, commencing 96 placements between July and September 2026. 

Despite the complexity of a multi-year redevelopment program and the flow-on impacts of COVID-19, HSS and WACHS remained focused on achieving the project's readiness and commissioning objectives.

The strength of that partnership was clear during the final activation of the ICU and APU, which was completed with minimal ICT-related issues following the earlier successful transition of the ED and Community Mental Health services into their new facilities.

Major healthcare infrastructure projects don't end when construction is complete. Successfully opening new clinical services requires coordinated planning, implementation and testing across clinical, operational and digital workstreams to ensure facilities are connected and ready to deliver patient care from day one.

The Geraldton Health Campus Redevelopment is an excellent example of the comprehensive ways HSS enables these outcomes.

Through close collaboration with WACHS, HSS helped deliver modern, technology-enabled healthcare environments that will benefit Geraldton and the wider Mid-West for many years to come.