Organisation insights

Our organisational insights provide a snapshot of how we are performing, evolving and delivering value across the WA health system. Through data, performance measures and key achievements, we share the progress we are making towards our strategic priorities.

As a trusted partner to the WA health system, we use evidence and insights to drive continuous improvement, strengthen our capabilities, and ensure we remain focused on delivering great services, sustainable outcomes and meaningful value for our partners and the communities they serve.  

 

Our Strategy 

Developed with our people and partners, our Strategy 2026-29 – Partnering for Health sets a clear direction for HSS as we strengthen our organisation, support our people and enhance the value we provide to WA Health.

Our Vision

“WA Health’s trusted services partner”

Our vision defines our aspiration to be a trusted services partner to WA Health.

We’re moving beyond service delivery to work in genuine partnership with our colleagues across WA Health to achieve shared outcomes. By strengthening how we work and how we deliver services, we build the trust that sees our partners turn to us for expertise, insight and support.

Our Purpose

“To enable WA Health to provide safe, quality care”

Our purpose describes why we exist, what we do, and for whom. It defines our role in enabling WA Health to provide safe, quality care.

We do this by delivering the systems, services and expertise that support our colleagues across WA Health to operate effectively and focus on patient care. 

Our Values

Our values reflect who we are, how we work, and our workplace culture. They guide the decisions we make, the way we treat one another, and how we partner across WA Health to achieve shared outcomes.

Built on our strong cultural foundation, our values support a connected, inclusive and high-performing workplace where people feel valued, supported and proud of the contribution they make every day.

  • We value and care for each other
  • We connect and collaborate for success
  • We take ownership and act with purpose
  • We pursue excellence in how we deliver
  • We explore and embrace new ideas

Our Focus Areas

Our Strategy is centred on five focus areas that will guide our priorities and strategic objectives over the next three years.

These focus areas shape how we work, how we deliver services, and where we direct our efforts to become WA Health's trusted services partner.

  • People and Culture
  • Service Delivery Leadership
  • Partnering on System Priorities
  • Seamless Shared Services
  • Sustainability in Practice

Guided by our vision, purpose, values and focus areas, we will continue to strengthen HSS as a trusted partner to WA Health, providing the services, expertise and leadership that help our health system operate effectively and deliver safe, quality care.

Read our Strategy 2026-29 - Partnering for Health to find out more. 

Graphic sharing HSS strategic purpose to enable WA Health to provide safe, quality care

 

Sustainability

At HSS, we are committed to improving the sustainability of our workplace and services. As part of the WA health system, we recognise the healthcare sector’s environmental challenges and are proud to lead with practical changes that support the Western Australian Government and WA Health’s sustainability goals. We actively contribute to whole-of-government targets for emissions reduction and environmental impact minimisation, and we encourage all employees to join us in making sustainable choices to benefit our customers and community. 

A Few Highlights from Our Sustainability Efforts 

Greener offices

Improving resource efficiency in our offices through smarter printing, recycling initiatives, battery recovery programs, Containers for Change participation, and GreenPower-supported electricity.

Greener warehouse operations

Adopting eco-friendly pallet wraps and transitioned warehouse machinery and equipment from petrol/gas-powered to electric alternatives.

Secure and sustainable ICT disposal

Introducing secure data deletion processes that enable ICT equipment to be recycled or remarketed, reducing e-waste.

Sustainable procurement

Embedding sustainability into procurement through staff education, sustainability guidance for sourcing activities, supplier assessments, and environmental evaluation criteria.

Sustainability capability and awareness

Building a culture of sustainability by developing staff capability, supporting climate literacy training, and integrating sustainability considerations into project planning.

Check out our news page for the latest sustainable initiatives and achievements. 

Pallets wrapped and stocked on shelves in a warehouse

 

Statement of expectation and intent

A Statement of Expectation has been provided by the Minister for Health which outlines their expectations of Health Support Services in relation to our functions and responsibilities as a Health Service Provider under the Health Services Act 2016 (WA). The HSS Board is accountable for meeting these expectations and is required to report on a quarterly basis to the Minister for Health.

A Statement of Intent is provided by the HSS Board to the Minister for Health in response to the Statement of Expectation. It outlines our intentions to meet expectations set out by the Minister for Health.

Annual Reports

HSS is required to produce and table an annual report in Parliament each year. The report informs Parliament about how well the organisation is achieving specific and whole-of-Government objectives, achievements throughout the year, as well as our financial position.

We're excited to share our 2024-25 Annual Report which reflects another period of meaningful progress, collaboration, and innovation across HSS. It features a fresh new design making it easier than ever to navigate and read, so you can explore the stories and achievements that define our year. The Annual Report is a celebration of the incredible work we have contributed to in support of the WA heath system and the communities we serve. This year’s printed edition is our first sustainable edition, published on FSC-approved 100 per cent recycled paper.

View previous Annual Reports: 

Annual Estimates

 

Publications

Last Updated: 30/07/2026