Major programs and projects
As the shared services provider for the WA health system, we are a trusted partner in the delivery of digital or digitally enabled major programs and projects. We work collaboratively across the health system to design, deliver and support initiatives.
- Australian Digital Health Agency
- Critical Health ICT Infrastructure Program
- Digital Medical Record / Electronic Medical Record
- Human Resource Management Information System
- Recently Completed
Australian Digital Health Agency
The Australian Digital Health Agency (ADHA) plans and delivers digital health systems and services to enable safer, more efficient care across Australia. It manages the national digital health infrastructure and implements various digital health initiatives, like My Health Record, electronic prescribing and health professional secure messaging.
HSS works closely with ADHA, the Commonwealth and other jurisdictions to deliver digital initiatives that align to Australia’s National Digital Health Strategy, National Healthcare Interoperability Plan and annual work program, including:
- The full integration of WA Health’s services and patient records with My Health Record – the national secure, digital platform for storing and accessing patients’ key health information online.
- Enabling and commencing the rollout of electronic prescribing in WA Health. This makes WA the first state to enable electronic prescribing in public health.
Critical Health ICT Infrastructure Program
The Critical Health ICT Infrastructure Program (CHIIP) is an HSS-led project to replace all WA Health’s Local Area Network (LAN) infrastructure at more than 450 sites to ensure the highest level of network security to protect patient records and business data.
CHIIP will also improve network reliability, further enhance patient care and safety, and help enable future digital initiatives.
Completed
- 2022-23: Network assessment completed, business case delivered, and funding granted
- July 2023 to June 2024: Targeted Risk Mitigation
- December 2024: Fremantle Hospital and Northam Health Service selected as pilot sites. Delivery and managed services contracted awarded to NEC.
- June 2025: Network Endpoint Analytics Platform (NEAP) deployment
Ongoing
Electronic Medical Record Program
The Electronic Medical Record (EMR) Program is led by the Department of Health and consists of a range of projects that are divided into a two-stage delivery model. Stage 1 is focused on the immediate priorities that will support state-wide transition to an EMR, and Stage 2 focuses on the implementation of an EMR.
Implementation of the EMR Program requires systemwide collaboration between HSS, WA Department of Health and Health Service Providers.
Digital Medical Record
Implementation of a state-wide Digital Medical Record (DMR) will allow clinicians to have real-time access to a single, immediately accessible medical record for health care consumers in WA. It will enable clinicians to work more efficiently without the delays and risks associated with copying, storing and retrieving paper records.
The state-wide DMR deployment is scheduled to be completed by the end of 2025.
Single Sign On
HSS has successfully implemented the Single Sign-On (SSO) technology across multiple health sites throughout WA. SSO allows clinicians to access their computers and multiple WA Health applications with a single card tap. This streamlined login process significantly reduces the need to enter passwords multiple times a day, enabling clinicians to spend more time focused on patient care.
Virtual Desktop Infrastructure
Following the introduction of DMR and SSO, Virtual Desktop Infrastructure is being deployed to enable Follow Me Desktop. Follow Me Desktop will allow for clinicians to seamlessly access their personalised desktop and clinical applications from any enabled workstation, creating a truly mobile experience by instantly resuming their previous session. Roll out is expected commence in early 2026.
Human Resource Management Information System
The Human Resource Management Information System (HRMIS) Program is delivering HRplus, a contemporary HR, payroll and rostering solution for WA Health.
A new HRMIS was a key recommendation of the Sustainable Health Review and WA Health Digital Strategy 2020-2030.
HRplus is an integrated HR, payroll, and rostering system which will improve accuracy, streamline processes, and align with modern workforce management practices. It is designed to support more than 70,000 WA Health employees, transforming the way they access their rosters and pay information, providing a more accessible, secure and streamlined digital experience.
HSS is leading the HRMIS Program in partnership with Health Service Providers and other WA Health entities to deliver this critical, system-wide transformation.
HRplus has already been successfully rolled out to 2,300 employees at HSS, Mental Health Commission and Health, and Disability Services Complaints Office. HSS is working closely with Health Service Providers to support the progressive rollout of HRplus across the WA health system over the coming years.
Recently completed
Medical Imaging Replacement Program
A new and contemporary platform was implemented at all major metropolitan WA health system hospital sites, providing advanced imaging capability. This has enabled our radiologists and clinicians to view images in new and different ways and with more options for remote access.
The Enterprise Medical Imaging Platform was introduced as part of the Medical Imaging Replacement Program, providing better patient journeys, streamlined operations and improved collaboration.
Learn more in our news story.
Peel Health Campus Transition and Commissioning Project
Peel Health Campus transitioned privatised services (formally operated by Ramsay Health Care) into the WA public health system from 13 August 2024.
Led by South Metropolitan Health Services, HSS provided support to three key workstreams including ICT, Workforce and non-Clinical and Corporate (includes Procurement & Contact Management and Supply Chain).
The transition built on the outstanding work of Ramsay Health Care and paves the way for the hospital’s redevelopment and service transformation.
Psychiatric Services Online Information System
Psychiatric Services Online Information System (PSOLIS) is the primary source of clinical information for public mental health services.
Improvements were made to the web-based application webPSOLIC, which is now integrated with Digital Medical Records. This key integration has provided clinicians, administration staff and ultimately consumers by having key processes and information easily accessible.
WA Health Data Platform Program
The WA Health Data Platform (WA HDP) leverages a suite of modern technologies to deliver a centralised data platform that serves as a single, trusted source of reference. This platform is designed to complement and enhance decision-making processes across WA Health by providing consistent, reliable, and accessible data.