About Us

Health Support Services (HSS) is the shared service centre for the WA health system. HSS provides a suite of services to support WA public hospitals and health services deliver excellent health care.

These include: 

• Information communication technology (ICT) services
  • planning and architecture 
  • applications development and support 
  • infrastructure and network services 
  • service operations 
  • digital security and risk management 
  • program delivery 
• Procurement and supply 
  • warehousing and logistics 
  • category and contract management 
  • purchasing, systems and analytics 
  • operating an efficient and effective supply chain 
• Employee and payroll services 
  • end-to-end recruitment and appointment processes
  • establishment 
  • payroll operations and assurance compliance 
  • NurseWest 
• Financial services 
  • consolidated accounts payable services 
  • tax compliance

Our focus is on delivering simple, reliable and responsive services to our customers which consist of more than 45,000 WA health system employees who deliver health care to the WA community every day.

Our purpose

We support our customers to provide excellent health care.

Our values 

• Think customer first 
• We will find a way 
• We promise, we own, we do 
• We make a difference together

Our values underpin everything we do at HSS. We strive to ensure that our values are reflected in every interaction we have with our customers and stakeholders.

HSS fast facts:

• In a single year, NurseWest will fill over 90,000 metropolitan shifts and 2,000 regional assignments.
• 26,000 desktops and laptops and 2,200 servers are managed by HSS.
• 245 clinical applications are officially supported by HSS.
• The Payroll Team pays over 45,000 employees per fortnight.
• Each year, the State Distribution Centre picks, packs and distributes to the WA health system over 20 million medium sized examination gloves.
• Approximately 70 (whole-of-health) contracts are managed by the Health Procurement team within HSS.
• The HSS Supply Chain team oversees approximately $3.5 billion in procurement spending.

Commitment to Diversity 

Health Support Services is a proud member of Diversity Council Australia (DCA). The DCA is an independent not-for-profit peak body leading diversity and inclusion in the workplace across Australia. HSS is working to create a diverse workplace where everyone feels safe, valued and included, irrespective of their race, gender, age, sexual orientation, or disability status.

Last Updated: 13/08/2019